User Experience

  • Scope
    • Engage, sell and support customers faster and more effectively, reduce operational costs by enabling business owners to create and manage the delivery of dynamic content & rich media through multiple channels.
    • Increase brand loyalty by creating experiences that feel personalized to each customer; increase sales by dynamically adapting content and offers based upon customer’s actions, preferences, and relationships, enable business users to create and capture customer feedback with web based data collection.
    • Improve customer loyalty and services and help resolve problems by enabling customers to share ideas and opinions; drive higher value customer interactions via lower cost channels.
    • Speed access to the right information and applications securely, in the office or remotely via mobile devices.
    • Exchange ideas with, and benefit from, subject matter experts with Profiles and with collaborative tools such as forums, blogs and Files.
    • Enable business users to create and manage intranet and web content.
  • Benefits
    • Accelerate and improve the quality of decision-making based on real-time information.
    • Speed business processes and improve operational effectiveness.
    • Unlock innovation – Improve productivity by tapping into the collective intelligence inside and outside the organization.
    • Break down silos – Share intellectual capital and content with the people who need it.
    • Anticipate problems – Listen and analyze customer feedback to understand emerging issues.
    • Respond faster – Find the right information and experts required to address issues as they emerge.
    • Enable self-service – Help clients find the answers they need 24/7.
    • Reduce Expenses – Reduce travel, telephony, and other collaboration-related expenses.
    • Align Organizational Goals & Culture
  • Social Business / User Experience Solutions
    • Customer Experience
    • Intranet Experience
    • Social Collaboration
    • Unified Communications
    • Mobility