Operations

  • Scope
    • After all of the strategic planning is completed and the process architectures have been defined, it is the way you operate your IT environment and the manner in which your people perform that defines the real success of the IT Organization.
    • IT Operations is the area where the costs savings and organizational efficiencies are realized. How you operate affects how well your services perform and defines what your customers think of you. It is important to ensure that the way you operate matches the strategic vision for the organization and the architectures that have been defined.
    • Furthermore, IT Operations should be continually measured and improved thereby maximizing the effectiveness and minimizing the expense of the organization.
  • Benefits
    • Increased efficiency and reduced costs through improved process visibility, discovery, documentation and automation.
    • Better decision and outcome optimization through improved analytics, collaboration, and business rule integration.
  • Operations Solutions
    • Business Process Management
    • Case Management
    • Operational Decision Management